- QCan I trade on weekends and holidays?
- A
Yes, you can. We are open all year round (except for the New Year holidays).
- QWhat are your business hours?
- A
We are open from 10:00 to 19:00.
- Q
When are the rates updated? - A
It is updated every weekday morning at around 11:00. On weekends and holidays, the last updated rate of the previous day is used.
*If there are large fluctuations in the exchange rate, it may be updated each time.
- QIs there anything I need besides foreign currency and cash when I visit the store?
- A
Customers who wish to exchange more than 2 million yen will need to provide identification documents. In that case, please prepare one of the following identification documents.
・Driver’s license issued in Japan
・Passport (regardless of nationality)
・Basic Resident Registration Card (Juki Card)
・Residence Card・
Certificate of registered matters or Seal Registration Certificate (Corporate customers will also need identification documents for the individual who visits the branch)
・Articles of incorporation or other documents that can verify business details (Corporate customers will also need identification documents for the individual who visits the branch)
- QWhat kind of identification should I show? (For foreign currency exchange)
- A
The following identification documents are available:
– Passport–
Driver’s license–
Health insurance card–
Pension book–
Physical disability certificate–
Rehabilitation book–
Real estate transaction license– Property management certificate–
Small
boat operator’s license–
Marine engineer’s license– Electrician’s license– Radio operator’s
license– Airman’s competency certificate– Motor vehicle operator ’s license– License under the Industrial Safety and Health Act– Skill course completion certificate under the Industrial Safety and Health Act– Hazardous materials handler’s license– Fire equipment engineer’s license– Hunting rifle/air rifle possession permit– Seaman’s notebook– Student ID– Alien registration card (for long-term foreign residents identifying themselves in Japan) – Resident basic registration card– My number card
- QCan I exchange money with a credit card?
- A
Credit cards cannot be used for foreign currency exchange.
- QAre there any fees when exchanging foreign currency?
- A
There is no handling fee. The
exchange rate will be the same as the one displayed at the store.
- QAre there any upper or lower limits on the amount of foreign currency I can exchange?
- A
Are there any upper or lower limits on the amount of foreign currency I can exchange?
- QCan I get a receipt?
- A
The receipt we give you will be your receipt. We do not issue separate receipts.
- QCan I exchange multiple types of foreign currency at once?
- A
Yes, you can.
You will need to fill out a form for each type of currency, but we can easily exchange multiple types of foreign currency.
- QIs it possible that the rate I see on the website is different from the rate I see in store?
- A
The exchange rate is updated every morning at around 11:00.
Since it is not a real-time rate, the rate at the store may differ from the rate at the time of confirmation. Please contact the store for details.
- Q
Can I exchange coins? - A
We only accept paper money. Please note that coins are not eligible for foreign currency exchange.
- QCan I exchange foreign currencies that are not listed on the website or in store?
- A
We only accept foreign currencies listed on our rate chart.
- QHow long does it take to exchange money?
- A
Generally, transactions are completed within a few minutes.
However, if you are exchanging more than 2 million yen, we will need to ask for your identity document, so
it may take a little longer than usual.
- QCan you buy any foreign currency?
- A
Our store uses a banknote authentication machine to identify banknotes,
so please note that we cannot purchase banknotes that do not pass the authentication machine due to being badly stained or bent.